This Privacy Policy describes how Mr. Stair Panelling (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us. Our primary business focus is the installation of stair panelling in residential homes.

Information We Collect

We may collect personal information from you in various ways, including when you:

• Contact us: When you inquire about our services, request a quote, or ask questions via our website, email, or phone, we may collect your name, email address, phone number, and any other information you provide in your message.

• Request a service: If you proceed with our services, we will collect information necessary to provide the service, such as your home address for installation, details about your stairs, and payment information.

• When you browse our website, we automatically collect certain information about your device and Browse activity. This information helps us understand how our site is used, improve your experience, and tailor our marketing efforts. This data is typically gathered through the use of cookies and similar tracking technologies. The types of information we may collect include:

  • Device Information: Your IP address, browser type, operating system, and device identifiers.

  • Browse Activity: Referring URLs (the website you came from), pages you view on our site, the time spent on those pages, and your clickstream data.

  How We Use Tracking Technologies and Partner Services

  To gain a comprehensive understanding of how you interact with our website and to improve our services, we partner with several analytics and advertising platforms:

  • Microsoft Clarity and Microsoft Advertising: We utilise Microsoft Clarity to capture behavioural metrics, heatmaps, and session replays, allowing us to visualise how you use and interact with our website. This helps us identify areas for improvement in our site’s design and functionality. Additionally, we work with Microsoft Advertising to understand the effectiveness of our advertising campaigns and to deliver relevant advertisements. Website usage data for these purposes is captured using both first-party and third-party cookies and other tracking technologies. This data is used for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

  • Google Analytics: We use Google Analytics to collect detailed statistics about website traffic and user behaviour. This helps us analyse trends, track user engagement, and understand which parts of our website are most popular. Google Analytics uses cookies to collect this information. You can learn more about how Google uses data when you use our partners’ sites or apps by visiting www.google.com/policies/privacy/partners/.

  • Google Ads: We use Google Ads to run targeted advertising campaigns. This involves using tracking technologies to measure the effectiveness of our ads and to show you relevant advertisements across Google’s network based on your interactions with our website.

  • Facebook Pixel: We have implemented the Facebook Pixel on our website. This allows us to measure, optimise, and build audiences for our advertising campaigns on Facebook, Instagram, and other Facebook-owned properties. The Facebook Pixel collects data that helps us understand user actions, such as page views and purchases, enabling us to deliver more personalised ads and measure their performance.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: This includes scheduling consultations, providing quotes, communicating with you about your project, and performing the stair panelling installation.

• To respond to your inquiries: We use your contact information to answer your questions and provide the information you request.

• To improve our website and services: We may use website usage data to understand how visitors interact with our site, identify areas for improvement, and enhance the user experience.

• For marketing and promotional purposes: With your consent, we may send you information about our services, promotions, or special offers that may be of interest to you. You can opt out of these communications at any time.

• To comply with legal obligations: We may use or disclose your information if required by law, court order, or other governmental regulations.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate.

• Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last Updated” date at the bottom will indicate when the policy was last revised.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Mr. Stair Panelling
Email: info@mrstairpanelling.co.uk
Phone: 020 886 2534